Module 10

• EQ vs. IQ
• Empathy 
• Listening Skills 
• Adaptability

Louis Camassa  successfully built and exited two fast-paced SaaS startups in senior roles. Led award-winning cross-functional teams of creative, engineering, and marketing professionals. Deep expertise in product management, empathetic design, qualitative interviews (MIT), and human-centered design (IDEO).  

Finding success in leadership requires emotional intelligence, and the higher you go in an organization, the more it matters. Learn techniques and strategies and walk away with an action plan to develop the emotional intelligence necessary to achieve maximum personal and business results.

• Understand why emotions guide our decisions and how to positively influence others
• Discover your Empathy Quotient (EQ) and learn how to improve it.  
• Learn how to deploy empathy and inspire employees to perform at their best. 

• Understand why emotions guide our decisions and how to positively influence others
• Develop an environment of possibility within your team to create loyalty 
• Leverage the Four Levels of Listening to see reality through another person’s eyes, and develop deep understanding 
• Use the Empathetic Toolkit to improve employee engagement, creativity, and productivity  

• Deploying Empathy in Your Workplace. Please find the PDF article on the bottom of this page. REQUIRED
• Empathy (HBR Emotional Intelligence Series) RECOMMENDED

Multiple exercises will be used to help participants understand their personal level of empathy, and how to call upon it during challenging situations. 

The Pocket Reference Card will be given to you at the end of the session. A downloadable version will be available after the class is completed.