Chris Hood
Your Customers Don’t Care About AI… Why Should You?
We will explore how to anchor AI adoption to outcomes customers actually value. Through practical frameworks, case studies, and interactive exercises, leaders will challenge common fallacies and rethink assumptions about AI. Attendees will leave with clarity, guardrails, and a shared mandate to drive AI transformation in their business.
AI is everywhere, but customers don’t buy technology—they buy outcomes that matter to them. This presentation re-frames AI strategy through a customer-first lens, showing how organizations can avoid hype-driven adoption and focus on building trust, clarity, and measurable impact. Real-world case studies and practical frameworks highlight the signals leaders should monitor, the speed AI can create, and the strategy required to sustain trust. Interactive exercises challenge common leadership fallacies about AI, push teams to rethink assumptions, and equip them with shared language, priorities, and decision rights for accountable adoption.
Key Takeaways
- Anchor AI adoption to customer outcomes, not technology features.
- Apply the 3 S pillars—Signals, Speed, Strategy—to guide practical and accountable use cases.
- Establish guardrails that balance automation with human oversight and trust.
- User case studies (Disney, Domino’s, Experian) as proof of AI’s impact when deployed with clarity.
- Build leadership alignment on goals, language, metrics, and first initiatives to drive adoption.
Bio
Chris Hood is an AI keynote speaker, strategist, and author recognized as a thought leader in AI-driven customer experience. With over 20 years pioneering enterprise AI initiatives, he has authored Infailible and Customer Transformation and was named a Top 30 Customer Experience Thought Leaders by Global Gurus in 2024 and 2025. His career includes AI strategy at Google Cloud, deploying production AI models, and developing innovative AI recommendation systems at Fox, Disney, and Dominos. Currently, Chris advises Fortune 500 companies on AI transformation, and intelligent CX platforms. He also teaches AI Ethics and Business Strategy at Southern New Hampshire University.
Contact
Chris Hood, Speaker, Author, and Digital Strategist
657.222.4747 | 714.381.6991
Chris Hood