Module 11
Customer Focus
- Customer-centric Approach
- Sales Management
- Brand Ambassadorship
- Customer Service
Instructor: Barry Lieberman
Barry is focused on enabling ventures & organizations to open & scale markets, becoming the industry go-to brand, and improving sales and customer retention. He enjoys utilizing his deep expertise in Entrepreneurship, Marketing, Sales and Customer Care.
Barry Lieberman is adjunct Professor of Entrepreneurship, Marketing & Sales at Cal Poly San Luis Obispo, as well as guiding the go-to-market for Everything Food, building better health through food.
Furthermore, Barry is an industry expert in modern demand generation systems & processes, digital marketing, go to market execution, lead generation, business development, business operations, prospect nurturing, customer service, and customer retention programs.
Class Description
Identify steps to improve customer satisfaction by seeing your business through the eyes of your customers. Learn how to increase brand loyalty by embracing a customer-centric approach in the design of your business processes.
Class Objectives
Coming soon
Top Takeaways
Coming soon
Prep Work, Required and Recommended Reading
Coming soon
Class Exercise
Coming soon
Pocket Reference Card
The Pocket Reference Card will be given to you at the end of the session. A downloadable version will be available after the class is completed.